Terms and Conditions

We guarantee to fully refund your purchase price within 30 DAYS OF PURCHASE if the unit is not suitable or you have a change of mind. Please see our Shipping and Returns page for further details.

We guarantee peace of mind that your Rainbow Water Purification system will give you safe, clean good tasting water easily and economically, whether it sits on the sink, or is installed under the bench.

Your tea and coffee will taste better, without the added flavour of chlorine, even your vegetables cooked in filtered water will have more flavour and your children will start to enjoy clean filtered water, eliminating the need for costly and not always healthy, soft drinks and other alternatives.

Payment Options

Rainbow Water Purification Systems offer payment options by credit card of Visa or Mastercard as well as PayPal and Cash. Bank Deposit is also available with Bank Details - Bendigo Bank BSB - 633000 Acc- 2273942210.

An additional charge will be added on credit card transactions however no surcharge charged if paying bank deposit or cash.

Website Content

Please be advised that we retain the right to update our policies and change our terms and conditions at any time. These changes will be reflected on our website.

Return and Refund Policy

At Rainbow Water Purification Systems, we stand behind our products. That's why we offer a 30 Day Money Back Guarantee* on all purchases.

Change of Mind

If for any reason you are unsatisfied with your purchase, please:

Email us the first instance within 14 days of taking delivery.
Receive confirmation authorization from Rainbow Water Purification Systems *before* returning any items.
Organize return of products to our nominated postal address. Please note our warehouse is not open to the general public, and all items must be returned via the original delivery method (eg : Australia Post, Fastway Couriers, or Star Track Express).
If received undamaged in original condition within 30 days of receipt we will issue a full refund, (excluding any initial delivery charges).
Alternatively, if preferred, we will exchange the item.
The cost of returning the item to us in original, undamaged condition is your responsibility.

Note: To qualify for our Returns Policy, all products, including complete water filter systems and replacement water filter cartridges must be in new, unused condition and be returned in their original packaging with all included accessories.

Where a product listing specifically states that the product is not able to be returned under this policy (usually due to health and safety reasons), then no returns for change of mind will be permitted.

Damaged or Faulty products

Should one of our water filters arrive damaged* or faulty*, we will gladly replace the unit or, if preferred, issue a full refund. We will also cover all delivery charges in relation to return of damaged* or faulty* goods.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.

* Damage that will effect the filters performance. Minor damage such as scratches, or surface imperfections that clearly will not effect performance will not be covered under this warranty.

Estimated Delivery Times

Most items are shipped within 2-7 business days.

However, there may be some delays particularly due to seasonal demand, and after holiday periods (Christmas, Easter etc) as we process a larger than normal volume of orders.

Please know that we will always do our utmost to ship your order as quickly as possible and, if you've ordered online, you will receive email confirmation once your order has shipped.